Age of Conan

Hi all,

Please forgive the following Post, its more of a vent and useful info for prospective trialists who are thinging of trying Age of Conan.

I received a buddy key from a friend on friday to which I went and used and setup my AoC account.  He said I could borrow his Install Disc's too but he was unable to locate them so I purchased the EU download option for £2.40.

Just before I begin downloading I cancel the reacurring subscription (I have no idea if i'm going to carry on playing a game i've not played yet :)) and then begin downloading.  Its far too slow for my liking so I find a torrent and use that to download all 14GB of data.

So Fast forward to Sunday night....

I have never been so anxious and patient in my life, I really really wanted to give this game a try but I swear what happened to me yesterday has just pissed me off the point i'm seeing red mist.... my Torrent is at 98% complete (thats 1 day 23 hours and downloading done) and I receive an email from Age of Conan Customer Support telling me my account have been FROZEN!.

The email says that I never cancelled my subscription so the problem must be either a failed payment or i've been banned.  The £2.40 was taken from my account and I've not even been in the game to get banned!

I have no idea where AoC CS is based but in my country (England), this is unacceptable. I have sent an email to CS asking them why but have yet to get a reply.

IF FUNCOM DO NOT WANT PEOPLE TO PLAY AGE OF CONAN THEN JUST FRIGGING TELL THEM INSTEAD OF BEING COWARDLY AND STEALTH FREEZING THIER ACCOUNT FOR NO REASON.

/Vent off

I just wanted to try the game ffs, is this because I cancelled the reaccuring Subs?

The reason you got "banned" probably had something to do with the torrent which may have had a 3rd party program attached or something similar. I only say this because everyone else that has used a buddy has been fine. Also, there are currently no stand alone patches for AoC and you have to use their patcher (I've tried downloading off torrent and it still patches the whole xx gigs).

What you should do to remedy this situation is e-mail funcom at support@ageofcoanan.com and explain to them the situation in great detail. Most of the time when something like this happens they extend people's play times to make up for the wait (sometimes as much as 2 weeks) and have been very good with their CS as far as the actual e-mail system is concerned.

After you've done so, please reply to this thread either way and say what happened. If it got fixed and you are happy then people should know, but if FC gives you the cold shoulder, then people need to know as well.

Originally posted by xpiher

The reason you got "banned" probably had something to do with the torrent which may have had a 3rd party program attached or something similar. I only say this because everyone else that has used a buddy has been fine. Also, there are currently no stand alone patches for AoC and you have to use their patcher (I've tried downloading off torrent and it still patches the whole xx gigs).

What you should do to remedy this situation is e-mail funcom at support@ageofcoanan.com and explain to them the situation in great detail. Most of the time when something like this happens they extend people's play times to make up for the wait (sometimes as much as 2 weeks) and have been very good with their CS as far as the actual e-mail system is concerned.

After you've done so, please reply to this thread either way and say what happened. If it got fixed and you are happy then people should know, but if FC gives you the cold shoulder, then people need to know as well.

Thanks for the reply mate but it cannot be that as I havent even installed the game yet.  Its finished downloading at 11:25pm last night and havent had chance to get it on my computer.

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Originally posted by kparton

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Originally posted by xpiher

The reason you got "banned" probably had something to do with the torrent which may have had a 3rd party program attached or something similar. I only say this because everyone else that has used a buddy has been fine. Also, there are currently no stand alone patches for AoC and you have to use their patcher (I've tried downloading off torrent and it still patches the whole xx gigs).
What you should do to remedy this situation is e-mail funcom at support@ageofcoanan.com and explain to them the situation in great detail. Most of the time when something like this happens they extend people's play times to make up for the wait (sometimes as much as 2 weeks) and have been very good with their CS as far as the actual e-mail system is concerned.
After you've done so, please reply to this thread either way and say what happened. If it got fixed and you are happy then people should know, but if FC gives you the cold shoulder, then people need to know as well.

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Thanks for the reply mate but it cannot be that as I havent even installed the game yet.  Its finished downloading at 11:25pm last night and havent had chance to get it on my computer.

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Originally posted by xpiher

 

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Originally posted by kparton

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Originally posted by xpiher

 

The reason you got "banned" probably had something to do with the torrent which may have had a 3rd party program attached or something similar. I only say this because everyone else that has used a buddy has been fine. Also, there are currently no stand alone patches for AoC and you have to use their patcher (I've tried downloading off torrent and it still patches the whole xx gigs).
What you should do to remedy this situation is e-mail funcom at support@ageofcoanan.com and explain to them the situation in great detail. Most of the time when something like this happens they extend people's play times to make up for the wait (sometimes as much as 2 weeks) and have been very good with their CS as far as the actual e-mail system is concerned.
After you've done so, please reply to this thread either way and say what happened. If it got fixed and you are happy then people should know, but if FC gives you the cold shoulder, then people need to know as well.

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Thanks for the reply mate but it cannot be that as I havent even installed the game yet.  Its finished downloading at 11:25pm last night and havent had chance to get it on my computer.

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Well either way, e-mail them. They have been really good about sorting out this stuff in the past. It could have been automatic ban bug. I don't think FC doesn't want you playing AoC ;)

 

Hehe, I have done and I hope they come through for me even though I feel like I've been punched my the school bully and had my dinner money nicked off me.
 

Hello,

its very sad what happend and I can imagine how you feel. I know you have probably tried that, but if not, try to login into the game to see if your account is really unplayable. Maybe that email is some automatic reaction on your subs. cancel.

If you really cant login into a game, I am sure that CS can help you. If you didnt get answer after 24hrs in work days, try to send mail again tomorow. I sometimes didnt get reply on mails send on weekends (maybe they get lost in huge amount of mails).

I feel your pain and dissapointment.  I just uninstalled the game myself and it sucks that you never got the opportunity to judge the game for urself.  If AOC CS doesn't reply to your email feel free to rate the game's CS at a 1.  Hopefully that will make you feel a little better knowing you warned the next guy who trys this game.

Originally posted by kparton

Hi all,

Please forgive the following Post, its more of a vent and useful info for prospective trialists who are thinging of trying Age of Conan.

I received a buddy key from a friend on friday to which I went and used and setup my AoC account.  He said I could borrow his Install Disc's too but he was unable to locate them so I purchased the EU download option for £2.40.

Just before I begin downloading I cancel the reacurring subscription (I have no idea if i'm going to carry on playing a game i've not played yet :)) and then begin downloading.  Its far too slow for my liking so I find a torrent and use that to download all 14GB of data.

So Fast forward to Sunday night....

I have never been so anxious and patient in my life, I really really wanted to give this game a try but I swear what happened to me yesterday has just pissed me off the point i'm seeing red mist.... my Torrent is at 98% complete (thats 1 day 23 hours and downloading done) and I receive an email from Age of Conan Customer Support telling me my account have been FROZEN!.

The email says that I never cancelled my subscription so the problem must be either a failed payment or i've been banned.  The £2.40 was taken from my account and I've not even been in the game to get banned!

I have no idea where AoC CS is based but in my country (England), this is unacceptable. I have sent an email to CS asking them why but have yet to get a reply.

IF FUNCOM DO NOT WANT PEOPLE TO PLAY AGE OF CONAN THEN JUST FRIGGING TELL THEM INSTEAD OF BEING COWARDLY AND STEALTH FREEZING THIER ACCOUNT FOR NO REASON.

/Vent off

I just wanted to try the game ffs, is this because I cancelled the reaccuring Subs?

You did the right thing coming to this forum. There are 3-4 guys who post on here who also work for Funcom, so they will expedite your issue so you can post about how it got fixed on here :)