General Discussion

Here is the email I received from them

Some of the Pionner players contacted us to inform us of a deduction that has been made on their account in respect of one month of subscription for the Dark and Light game.

As a pioneer gamer, you could access to the Dark and Light game as of the 26 of May 2006.  Being a Pioneer, you have also been offered two free months at the very start of the launching of the Dark and light
game.  In addition, three free months have been granted as from the 1st of august 2006, following a decision of Farlan Entertainement.

To ease your access to the Dark and Light game during these five free months, you have been informed that your game status has been upgraded to a Master till the end of this free period. As announced, the deductions corresponding to the monthly subscriptions have started as from the 5 of November 2006.

It seems that some of the Pioneer players didn't change their game status to Master or Freedom before this date (5 November 2006).That is why a monthly subscription has been collected.

In order to satisfy most of you, the subscription collected will be immediately refunded and you will automatically become a Freedom player, at the same benefit from the free game condition offered for this package: http://www.darkandlight.com/en_store-faq.html
You can later change your status to the Master subscription as you wish.

Best Regards,

Dark and Light Customer Service

User error is to blame guys.   Second option down on the menu when you login to your account details is to unsubscribe.  I don't know where people are getting their information that you can't cancel your account.  Say what you want about DnL.  Yes, they suck.  But this isn't Farlan trying to screw us.  This is totally user error.

Trust me, I got caught up in this also.  With click&buy there are two sections where you have to cancel your authorizations for Farlan Entertainment.  Trust me, there is a lot of fault witht DnL.  I cancelled and forgot one section on the click&buy website as well.  They can't code against us being stupid.

Maybe YOU should read what people are posting on official boards & here.

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Jabus:
Considering I cancelled my account back in January? Go suck a nut Farlen.

Xtromass:
Me too

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Also how do you explain people getting billed for the client software?

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It seems that some of the Pioneer players didn't change their game status to Master or Freedom before this date (5 November 2006).That is why a monthly subscription has been collected.

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Also changing to a monthy subscription WITHOUT user authorization is illegal in any civilized country. If they had a brain they would have cancelled those accounts instead of charging them.

My conclusion is: either you are a troll or on the payroll of Farlan, because noone is that naive.

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Originally posted by JelloB2000

Maybe YOU should read what people are posting on official boards & here.

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Jabus:
Considering I cancelled my account back in January? Go suck a nut Farlen.

Xtromass:
Me too

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Then you have the entire thread that is named " C&B charging without subscription". People HAVE cancelled & they still get charged, those that removed ALL info or billing premission in the C&B-account did not get billed.

Also how do you explain people getting billed for the client software?

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It seems that some of the Pioneer players didn't change their game status to Master or Freedom before this date (5 November 2006).That is why a monthly subscription has been collected.

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Also changing to a monthy subscription WITHOUT user authorization is illegal in any civilized country. If they had a brain they would have cancelled those accounts instead of charging them.

My conclusion is: either you are a troll or on the payroll of Farlan, because noone is that naive.

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Ya, you are right, changing people's subscription without their permission should be illegal.  Unfortunately, I don't know the laws of France.  Like I said, they and Click&Buy have informed ME about the chargeback.  But to sit here and not acknowledge the fact that the DnL team has identified and dealt with the issue is more than naive, they are a Turbine fanbois! (Yes, biggest insult in the MMOG community.  If the shoe fits, wear it.)

They deserve to serve time in a prison for fraud. That's the break they deserve.

Ya how the heck is being called a Turbine fanboy and insult. Lol. I could see saying a mourning fanboy seeing as how that game never happened or even NGE fanboy since is a pretty heated topic, but Turbine fanboy. Sorry its too funny.

AC2 bring back memories?  SWG's NGE bring back memories?  At least people are getting their money back from DnL.

Fans from AC2 got took and never saw a dime of their money back.  Yet people stand by Turbine like they are angels and can do no wrong.  Same with SWG's and the expansion right before they announced NGE!  The expansion that was fixing many of the different professions like creature handler and the rest.  Only to find out the next day that NGE was happening.  Now that is fraud friends.

This company acknowledged what they did wrong the day it happened and corrected it.

Why are you calling for prison time for them?  That is insane.

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Originally posted by Shannia

AC2 bring back memories?  SWG's NGE bring back memories?  At least people are getting their money back from DnL.

Fans from AC2 got took and never saw a dime of their money back.  Yet people stand by Turbine like they are angels and can do no wrong.  Same with SWG's and the expansion right before they announced NGE!  The expansion that was fixing many of the different professions like creature handler and the rest.  Only to find out the next day that NGE was happening.  Now that is fraud friends.

This company acknowledged what they did wrong the day it happened and corrected it.

Why are you calling for prison time for them?  That is insane.

 

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