Profile: OssirisWard
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• • Technical Issues with Mount Hyjal

  • Many WoW users are getting frustrated and the number seems to be growing. WoW technical support is ignoring the issue stating that the blame resides in our internet providers and not the game...You be the judge.

     

    Here are some links and statements posted in the WoW technical support forums without any replies from WoW technical support.:

    Q u o t e:
    System Information
    
    Intel Core Duo E4500 @ 2.2oGhz
    DDR2 2gig RAM
    PCI ATI Sapphire HD3850
    Windows XP Pro
    DSL connection 1500/256K Dynalink RTA1320 (Standard Ethernet Connection)
    Australian based
    The Problem
    
    Within the last couple of weeks I have been enduring high latency and constant disconnects in the Battle for Mount Hyjal. The lag/disconnects are only occurring while the trash waves are active as everything returns to normal once where on a boss. The high latency and constant disconnects only happens in Hyjal, other raids such as Tempest Keep/SSC are fine.
    
    This is occurring on both Winterchill, Anetheron & Kaz'rogal wave trash (Azgalor & Archimonde trash, I have not seen yet). Trash such as the Gargoals and Frost Worms present no trouble but the lag returns when we are aoe-ing down the larger groups our pally is tanking.
    
    Things I've done to attempt to resolve this.
    
    I've tried the standard GM issue macro of removing the WTF, Interface & Cache files and attempted the event with no add-ons installed. I've turned down all video settings to the lowest settings and turn off combat logs. I have made the changes to my network setting as suggested in Solution ID: 19824 from the tech support site. I've check "reduce interface lag" in my option settings (no idea what it does but :) As suggested by a GM I've also ran the repair wizard inside my wow folder. I’ve also shutdown all not necessary programs/processes to see if this possible as software conflict.
    
    People I have contacted about this
    
    2x Post on the Tech Support Forums (no replies)
    1x Post on the Customer Service Forums (no helpful replies)
    Emailed Tech Support
    Stay up to 2am to call Blizzard by phone, was accidentally disconnected after waiting 15min.
    Talk about this in Wow Radio IRC
    Google this a lot!
    
    Please HELP!

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    http://forums.worldofwarcraft.com/thread.html?topicId=7116417639&postId=79028249945&sid=1#7

     

    "

    over the last several days, i have noticed many people having issues with disconnects as well as people getting DC'ed and then told unable to connect even though they have internet and are talking on vent/ts. One person said that the other people playing on different servers in his house were not experiencing these issues.
    
    Several people also are experiencing unusually high latency.
    
    Tonights mount hyjal, we had the same 6-7 people disconnect about once every 5 minutes exactly at the same time. all of them have different ISP's and all of them are from different areas of the country.
    
    Spoke to many guild leaders with the same problem.
    
    I'm seeing various threads around the technical support forums describing similar issues, however the blue response typically is "it must be something wrong with your internet/system, not ours".
    
    This is happening to too many people for it to be isolated to someones isp/settings/equipment.
    
    Would really appreciate an intelligent answer from Blizzard on this one that does not pertain to people clearing their wow cache. Just let us know whats going on, and whats being done to fix it. if theres already an answer out there, i apologize, for i did not see it.

     

     

    "I currently have an even better system than those displayed about, live in Canada and also experience the same issues....and the D/c's only happen in Mount Hyjal!!!!"

     

     

    Could someone poke someone over in WoW to help us loyal MMO gamers!!! We know you have the connections here to help, please do!!

     

    Thanks

     

     
  • Posted: 7/12/08 1:35 PM
    World of Warcraft