Many players have voiced their concerns over Epic Games Store lacking a refund policy, unlike the digital distribution giant Steam. Sergey Galyonkin has taken to Twitter to announce that the store has changed their position on refunds: “Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.” Additionally, his message mentions supporting 30 different regions with regional prices.
And of course, if you’re paying with your local payment method, you’ll pay in your local currency. It’s just the price in the store will be displayed in US Dollars.
— Sergey Galyonkin (@galyonkin) January 11, 2019
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you’ll have to go through player support.
— Sergey Galyonkin (@galyonkin) January 11, 2019
Currently, Epic Games Store lets users try out atmospheric adventure What Remains of Edith Finch for free. Check it out!
What Remains of Edith Finch is a collection of strange tales about a family in Washington state. As Edith, you’ll explore the colossal Finch house, searching for stories as she explores her family history and tries to figure out why she’s the last one in her family left alive. Each story you find lets you experience the life of a new family member on the day of their death, with stories ranging from the distant past to the present day.
