The digital platform GOG.com updated voluntary refund policy to make it more flexible for users. The updated policy lets you refund a product up to 30 days after purchase, even if it was downloaded, launched, and played. Pre-orders can be refunded throughout their pre-order period (as in – until they get released), and for 30 days after their release date. GOG’s team is extending the refund time for Game in Development titles to 30 days after purchase.
For technical reasons, the store can not divide a game pack such as a season pass or a DLC bundle. As a result, you would get a refund for the full pack and, as a consequence, the full pack will be removed from your account. If you apply for a refund for a DLC, and it was not purchased as a pack (bundled with the base game), you can issue a refund for the DLC itself. If you refund the base game, but also purchased DLCs separately, the store will also refund the DLCs linked to that base game.
We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases. We’d also let you know about any future adjustments in the voluntary Refund Policy in advance.
Upon applying for a refund, you will be able to choose from two provided options – a conversion into GOG Wallet funds or cash return to your original payment method. The cash refunds can take up to a few business days depending on a variety of factors while the GOG Wallet funds conversion will be applied as soon as the refund is processed.