In recent years, Microsoft has invested heavily in researching and implementing AI (artificial intelligence) tools and systems. It recently tested an animated AI-powered chatbot in its gaming division that may one day be available for Xbox users. It came to light that the technology giant is developing what they called the ‘Xbox Support Virtual Agent’ or ’embodied AI character.’ This character can perform several support tasks and respond to questions in real-time like a human support agent. Let’s take a closer look to see how Xbox’s AI chatbot could one day improve player support and customer service.
What is Xbox’s AI chatbot?
The new Xbox AI-powered chatbot, also known as the Xbox Support Virtual Agent, is a new solution that will soon enhance customer support across the Xbox network and ecosystem. It will be able to give empathetic responses to user queries using natural language processing technology, assisting players with questions and issues ranging from resolving paid subscription issues/processing game refunds to broken or damaged Xbox consoles.
The AI-powered chatbot would be granted access to Microsoft Xbox’s support documents, making the company’s player support network more responsive, reliable, and efficient. It aims to boost customer service levels and streamline the support experience in many other ways.
Microsoft is also using artificial intelligence technology to benefit many other areas, including:
- In-game AI-powered assistants
- AI-powered game testing
- The further development of generative AI-powered non-player characters (NPCs)
- Additional AI-powered tools and features for developers and the Xbox platform
The company also aims to introduce AI-powered ‘co-pilots’ to improve the platform’s safety and moderation.
What other areas of the gaming and iGaming industries is AI being used?
AI enhances players’ online casino live chat experience on many of today’s most trusted sites. For example, some iGaming operators use AI-powered live chatbots to improve customer service by responding quicker, more relevantly, and more human-likely.
Artificial intelligence, machine learning, and big data are also used to make the iGaming industry more secure and efficient and revolutionize it in many other ways, such as personalizing the gamer’s experience. AI-powered tools can detect and prevent problem gambling, make better game suggestions, and offer more relevant promotional offers and bonuses based on a player’s gaming history and account activity. Software providers and game development studios are also using AI-powered tools to create more immersive games with improved animated sequences and sharper graphics.
What are the most popular games being played on Xbox today?
Some of the most popular games played on Xbox today are Fortnite, Tom Clancy’s Rainbow Six Siege, Call of Duty, EA Sports FC 24, and Roblox. Other hit titles include Minecraft, Forza Horizon 5, Rocket League, and Grand Theft Auto V. That’s not forgetting Red Dead Redemption 2, Apex Legends, Overwatch 2, Football Manager 2024, Dead by Daylight, NBS 2K24, and Assassin’s Creed: Valhall, to name a few.
Final note
There’s no doubt that the new Xbox AI Chatbot will be a helpful feature when it eventually arrives. As with many new technologies, there may be a few teething problems initially, but as soon as it’s up and running and fully functional, people will wonder how they lived without it. It will be a digital assistant designed to help gamers. Although there’s no official date for the new Xbox AI chatbot, it shouldn’t be too long before you can switch on your Xbox and take advantage of this useful new support feature.
Most experts predict it will arrive before the end of the year or in early 2025 at the latest.
